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Edge

For Consultants

Setup Kiosk

This section of the manual covers information and the procedures that concern GANTNER consultants or Customer Service Engineers.

Setup requirements

  • Integration with Direct selling API 3.0.0 or above

    The Edge Kiosk uses the Direct selling API to fetch the offers on the Enviso Offers shop.

    Note

    The orders booked on the kiosk can be consulted from Enviso Sales > Orders (with the kiosk sales point).

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  • The sales point ID of the kiosk

    You can find the sales point ID of a kiosk from Enviso Admin > Sales points.

    Note

    If sales points are not synchronised from Recreatex, you will have the option to create sales points in Enviso. See further Create Sales points

  • The Enviso Edge URL and the Admin account credentials

    The Enviso Edge URL and the Admin account credentials will be provided to you by GANTNER support. You will require them to log into the Edge Service for configuring various kiosk settings.

  • Stable internet connection at all times

    On the kiosk screen, the Edge Kiosk runs the Google Chrome web browser in kiosk mode. Therefore, a stable internet connection is required for an uninterrupted purchase experience.

Going live

When going live from the staging environment to the production environment:

  • Use the production environment API key and API secret key of the Authentication API. To get your production environment API key and API secret key, contact GANTNER support.

  • Change the base URL from the staging environment to the production environment.

    Staging environment

    https://api.staging-enviso.io/

    Production environment

    https://api.enviso.io/

Once in the production environment, your customers can buy tickets at the kiosk. Moreover, you can monitor the status of the key parameters from the Kiosk Manager.Kiosk Manager

Kiosk Manager

Monitoring kiosk status using Kiosk Manager

To access the Kiosk Manager, draw M (upper case) on the kiosk screen with your finger.

M_gesture.png

You will need the Kiosk Manager PIN to access it. The default PIN is 1234.

Note

The Kiosk Manager PIN can be defined while configuring the Kiosk plugin (tab Configuration > Pin Code).Add kiosk plugin

After entering the correct PIN, you will be navigated to the screen where you can monitor the status of the key parameters of the kiosk's functioning.

Monitoring status

From the Kiosk Manager, it is possible to monitor the status of the printer, payment terminal and Edge Cloud.

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Payment terminal status

Check the payment terminal's current status

Printer status

Check the current status of the configured printer(s).

Cloud connection status

This is the connection status with the Cloud.

Note

To look up additional logs, go to Devices > Enviso Kiosk > tab Logging > Logging.

A log marked in red indicates an issue. You can click the log to view the details.

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Auto recovery always on?

In case the connection goes out of order, the kiosk will return to the landing page. Thereby, not allowing the customer to continue with the transaction when the connection is out.

This is currently for testing purposes and is recommended to be kept inactive.

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